Device input auio sync

[Clockley]

Hi guys. I have recently had a problem occurred.  My input devices all have audio sync issues. All inputs have it reguardless of what I input. I have tried my fire stick, sky puck from our bedroom, a virgin media box and a ps5. All have audio sync that isn't being corrected with the device settings. This is so irritating and disappointing.  Does anyone have any fix ideas.

Thanks

Craig

[Dazzasky]

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@Clockley wrote:

Hi guys. I have recently had a problem occurred.  My input devices all have audio sync issues. All inputs have it reguardless of what I input. I have tried my fire stick, sky puck from our bedroom, a virgin media box and a ps5. All have audio sync that isn't being corrected with the device settings. This is so irritating and disappointing.  Does anyone have any fix ideas.

Thanks

Craig

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Have you checked your tv audio settings? @Clockley 

[Clockley]

Yes, I didn't have the problem before and it has started. I have tried all tv audio settings but you can on change the sync for output. My issue is that I have lip sync on inputs.

[Jporch316]

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@Clockley wrote:

Yes, I didn't have the problem before and it has started. I have tried all tv audio settings but you can on change the sync for output. My issue is that I have lip sync on inputs.

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Is it direct through glass or do you have  an external sound system attached ?

[Clockley]

I use the tv speakers. Tv audio is as it has always been. The issue is only with input devices through all hdmi. I have tried 4 different devices and they all do te same. Audio sync setting on all devices doesn't improve this.

[lettice]

@Clockley 

Sounds like it maybe a hardware fault.

Have a chat with the Sky Community team and see if they can help or resolve for you.

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Thanks for escalating. We've sent an invite to @Clockley.