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Discussion topic: Despite resetting the entire system (WiFi and Sky Glass) channels are not playing

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This message was authored by JohnR72 This message was authored by: JohnR72

Despite resetting the entire system (WiFi and Sky Glass) channels are not playing

Despite resetting the entire system (WiFi and Sky Glass) channels are not playing. Just a blue screen for minutes at a time. I'm paying good money for an unreliable service. WiFi speed is excellent. Connection is good too Sky Glass. Still nothing plays. Very hot and miss. Not good enough. Solutions?

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Despite resetting the entire system (WiFi and Sky Glass) channels are not playing

Posted by a Superuser, not a Sky employee. Find out more

When you say resetting the system what exact steps were you taking?



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Despite resetting the entire system (WiFi and Sky Glass) channels are not playing

Posted by a Superuser, not a Sky employee. Find out more

Also have you done a speed test from the TV itself to check the connection speed from the TV. You can do this via the Netflix app by going to Get Help and then Check your network. That will give you the downloads speed the glass is currently getting.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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JohnR72
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This message was authored by JohnR72 This message was authored by: JohnR72

Re: Despite resetting the entire system (WiFi and Sky Glass) channels are not playing

Turned everything off and back on and then performed a reset between Sky WiFi and Sky Glass. This should not need doing on a regular basis as I am now. But thanks for the prompt response. 

JohnR72
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This message was authored by JohnR72 This message was authored by: JohnR72

Re: Despite resetting the entire system (WiFi and Sky Glass) channels are not playing

The speed test via the Netflix app sounds interesting, I'll give it a go tomorrow. Thanks. 

JohnR72
Topic Author
This message was authored by JohnR72 This message was authored by: JohnR72

Re: Despite resetting the entire system (WiFi and Sky Glass) channels are not playing

Have Run the Netflix network test a couple of times now and the speed reading comes in at between 14 and 15 mbps each time. My phone's WiFi check for my router comes in at over 100 mbps each time. The router is sat beside my Sky Glass. What the hell? I know Sky Glass needs over 30mbps to work properly. Why are the tv's internals so crappy?

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Despite resetting the entire system (WiFi and Sky Glass) channels are not playing

Posted by a Superuser, not a Sky employee. Find out more

Ok that seems strange if the router is right next to the TV.

 

Does it work better if you can connect it to the router via an Ethernet cable? 

What router do you have? Is it a Sky Hub?



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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JohnR72
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This message was authored by JohnR72 This message was authored by: JohnR72

Re: Despite resetting the entire system (WiFi and Sky Glass) channels are not playing

Hi, it's a max hub from Sky and doesn't come with an Ethernet cable unfortunately. 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Despite resetting the entire system (WiFi and Sky Glass) channels are not playing

Posted by a Superuser, not a Sky employee. Find out more

TBH id just phone and complain to Sky at this point. The fact you have a Sky glass and Sky Max Hub right next to each other and it's still not giving you the correct speed on your glass is just strange.

 

There could be a wierd setting to change or perhaps a fault on the TV, either way phoning Sky is probably the best thing to do at this point.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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This message was authored by GD1 This message was authored by: GD1

Re: Despite resetting the entire system (WiFi and Sky Glass) channels are not playing

Posted by a Superuser, not a Sky employee. Find out more

@JohnR72  Having it too near the TV can be an issue, it needs to be away from any form of interference as the TV can be the cause of interference.

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

JohnR72
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This message was authored by JohnR72 This message was authored by: JohnR72

Re: Despite resetting the entire system (WiFi and Sky Glass) channels are not playing

Okay, thanks for letting me know. I'll move it away and see what happens. 

This message was authored by Jporch316 This message was authored by: Jporch316

Re: Despite resetting the entire system (WiFi and Sky Glass) channels are not playing

Posted by a Superuser, not a Sky employee. Find out more

@JohnR72 

The sky hub / router comes with a yellow ethernet cable in the box 

 

You will need to disable WiFi in the glass settings if you plug the ethernet in 

——————————————————————————
43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. Gibson les paul tribute. Gibson les paul junior. Fender telecaster. Epiphone billie joe .. rock on
JohnR72
Topic Author
This message was authored by JohnR72 This message was authored by: JohnR72

Re: Despite resetting the entire system (WiFi and Sky Glass) channels are not playing

Cheers for the info. 

This message was authored by GagaP This message was authored by: GagaP

Re: Despite resetting the entire system (WiFi and Sky Glass) channels are not playing

Glass is rubbish good concept but poor service and doesn't work with some WiFi or Ethernet!Total waste of money for us and they won't budge so I'm going to speak to a lawyer about action as we can prove internet etc works fine! It's their internal network cards that can't always work! They scam you with BT as well as o ly offer part of the application u like that on the full app via BT customers. 

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