Discussion topic: Damaged
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Message posted on 07 Sep 2025 09:55 AM
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Damaged
Hi my son has damaged the screen can I get a replacement?
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Message posted on 07 Sep 2025 10:05 AM
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Re: Damaged
@Dstored wrote:Hi my son has damaged the screen can I get a replacement?
Only if you have accidental damage cover as part of your home contents insurance or Sky Protect cover.
You own the TV, not Sky, so you'll need to pay for replacement if you have no insurance.
Message posted on 07 Sep 2025 01:15 PM
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Re: Damaged
As @BenJoBanjo indicates, a Glass television set is not on loan or hire-purchase: the monthly payment over either two or four years is repaying an unsecured personal loan used to purchase it at the start.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 08 Sep 2025 06:17 AM
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Re: Damaged
@Dstored wrote:Hi my son has damaged the screen can I get a replacement?
Of course you can, you just need to purchase a new set.
Message posted on 08 Sep 2025 05:37 PM
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Re: Damaged
@Dstored the real issue is who pays for the replacement?
Hopefully you have insurance to cover the replacement cost.
If you don't, and it's a Gen 1 Glass, ebay have second hand sets for sale... Cheap. Generally they are to picked up by the buyer and no warranty.
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