Credit refund

[Judep1704]

Good afternoon

I switched from Q to Glass which has been fine so far . I have a credit for around £90 which says will be used for next bill but wasn't used this month . Just wondered when it'll be used ?

thanks 

[mikealanr]

Hi @Judep1704 

Q credit usually gets used for Broadband accounts. If you dont have broadband the amount will be refunded via DD with in 45 days.

See: https://www.sky.com/help/articles/bills-and-payments-sky-glass-first-bill-after-switching

It won't be used as credit against your Glass / Stream account.

MikeAlanR

[Judep1704]

Thanks for the response . Ok - will see how that pans out as I do have broadband with SKY .