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Discussion topic: Credit agreement for sky glass

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This message was authored by Leeglad16 This message was authored by: Leeglad16

Credit agreement for sky glass

Has anyone had issues with a credit agreement after ordering sky glass. I've had an order cancelled and now after reordering instill haven't had it sent to sign!
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This message was authored by mikealanr This message was authored by: mikealanr

Re: Credit agreement for sky glass

Posted by a Superuser, not a Sky employee. Find out more

Hi @Leeglad16 

 

You might not get an email but should be able to see th agreement in MySky app or on the website. See: https://www.sky.com/help/articles/sign-credit-agreement-sky-glass

 

There have been many reports of customers getting a cancelled order notification, apparently this is because sky conduct a secondary credit check after you place the order online, even if you pass that one.

 

It might be worth calling Sky to see if there is any reason for cancellation and/or ordering over the phone. We are all fellow subscribers like yourself on the forum.

 

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
Leeglad16
Topic Author
This message was authored by Leeglad16 This message was authored by: Leeglad16

Re: Credit agreement for sky glass

I spent an hour on the phone with them on Saturday and they couldn't figure it out. Just wondered if anyone else had this issue and how it was resolved

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Credit agreement for sky glass

Posted by a Superuser, not a Sky employee. Find out more

@Leeglad16 Do you not see it in the within Messages centre here: https://www.sky.com/mymessages

 

It may under the My Contracts or My Documents section.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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Leeglad16
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This message was authored by Leeglad16 This message was authored by: Leeglad16

Re: Credit agreement for sky glass

No, that's what I was going through while on the phone to them on saturday

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