Credit agreement for sky glass

[Leeglad16]

Has anyone had issues with a credit agreement after ordering sky glass. I've had an order cancelled and now after reordering instill haven't had it sent to sign!

[mikealanr]

Hi @Leeglad16 

You might not get an email but should be able to see th agreement in MySky app or on the website. See: https://www.sky.com/help/articles/sign-credit-agreement-sky-glass

There have been many reports of customers getting a cancelled order notification, apparently this is because sky conduct a secondary credit check after you place the order online, even if you pass that one.

It might be worth calling Sky to see if there is any reason for cancellation and/or ordering over the phone. We are all fellow subscribers like yourself on the forum.

MikeAlanR

[Leeglad16]

I spent an hour on the phone with them on Saturday and they couldn't figure it out. Just wondered if anyone else had this issue and how it was resolved

[MarkGoldsmith]

@Leeglad16 Do you not see it in the within Messages centre here: https://www.sky.com/mymessages

It may under the My Contracts or My Documents section.

[Leeglad16]

No, that's what I was going through while on the phone to them on saturday