Complaining

[Lynn888]

Why does my tv sky keep cutting out 

[Annie+UK]

You have posted in the forum for Sky GO app issues, can you expand on your problem?

[parney100]

Skyglass keeps coming up with please wait for tour programme to load - I have 900mb internet speed ,the problem is not WiFi - Sky??

[caesarome]

@parney100 

As this isn't Sky Go related I have moved this to the Sky Glass forum for you

[Jporch316]

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@Lynn888 wrote:

Why does my tv sky keep cutting out 

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Hi

try either restart tv option in settings or pulling the plug for a few minutes ... this often clears this glitch 

[parney100]

Yes that worked / unfortunately it happens about once

a week 

[Jporch316]

Can you run the network check in the Netflix app in settings 

this will give us an idea of the speed of internet your glass tv is receiving 

[parney100]

Thanks connection speed 89 mbps have 900mpbs internet 

[Jporch316]

Are you connected via ethernet ? If so it may be worth connecting via wifi to see if the problems persist 

[parney100]

Connected via Ethernet - is it possible that WiFi if a fast connection might be quicker ?

[Jporch316]

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@parney100 wrote:

Connected via Ethernet - is it possible that WiFi if a fast connection might be quicker ?

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The Ethernet port is a 100mb port . Theoretically you shouldn't need more than 50-60mb to run optimally. But if you have lots of connected devices then getting some extra speed via WiFi may help .

try connecting via WiFi and running the speed test again . You should get closer to your 900mb 

[parney100]

Thanks for advice and well worth a good tip for folks who have upgraded to faster broadband .

Take that Ethernet cable out and use the WiFi - jumped form 80mpbs to 400mps - whole interface is so much quicker