Compensation for Sky Bricking Our Devices

[Exiled-in-HH]

How will Sky identify who had an issue?

[TimmyBGood]

@Exiled-in-HH 

That should be one of the least complicated aspects of the issue: Glass and Stream are constantly in communication with their servers when working properly, so calculating when they were offline should be quite possible.

[Exiled-in-HH]

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@TimmyBGood wrote:

@Exiled-in-HH 

That should be one of the least complicated aspects of the issue: Glass and Stream are constantly in communication with their servers when working properly, so calculating when they were offline should be quite possible.

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So compensation, regardless of how little it will be, should be automatic. ... nobody needs to call Sky and jam the phones😊

[TimmyBGood]

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@Exiled-in-HH wrote:

So compensation, regardless of how little it will be, should be automatic.

I'd think it could  be, yes, but that's not the same thing.

[Exiled-in-HH]

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@TimmyBGood wrote:

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@Exiled-in-HH wrote:

So compensation, regardless of how little it will be, should be automatic.

I'd think it could  be, yes, but that's not the same thing.

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An announcement would be useful ... for the sake of those jammy phone lines😉

[82bit]

So I think the consensus is clear: Sky should do the right thing. 

Whether they actually do is quite another thing though!