Cant view any package

[Adani78]

I received an error message MYSKY_3998 

I can't watch any thing at all

Any help 

[peter-marlow+1966]

Try turning off the tv at the wall for a couple  of  minutes  that should solve it if it doesn't  then ring sky 

[Addie15]

Hi there, Adani78. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks