Cancellation of contract

[mark121245]

Sky puck cuts out every 10 minutes, have spoken to someone at sky who didn't know why. It only happens on sky channels not any of the apps. 
can I cancel contract 

[Tim+Adams]

Hi @mark121245 

You can cancel depending on contract status, within first 31 days or monthly contract. 

If it's an 18month contract then it's up to Sky.

https://www.sky.com/help/articles/cancel-sky-tv

Thanks,

Tim

[Exiled-in-HH]

Declare the Puck defective and request a replacement, and keep doing that until you get one that works perfectly.

[mark121245]

Just spoken to sky and they are sending a replacement