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Discussion topic: Can’t get the back off of sky glass remote to change batteries. Have tried everything

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This message was authored by: Linda153

Can’t get the back off of sky glass remote to change batteries. Have tried everything

Cannot remove the back of sky glass remote to replace batteries. I have tried everything. Very very difficult to remove

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This message was authored by: Anonymous

Re: Can’t get the back off of sky glass remote to change batteries. Have tried everything

The back can be very stiff at first. Try lying the remote face down on a cushion or face down in your hand, with the two dots closest to you, and push the back away from you whilst gently pressing down on the cover.

 

https://www.sky.com/help/articles/remote-control-help-sky-glass#:~:text=Only%20use%20AAA%20alkaline%

This message was authored by: lettice

Re: Can’t get the back off of sky glass remote to change batteries. Have tried everything

Posted by a Superuser, not a Sky employee. Find out more
  1. Remove the back cover of the remote by sliding the cover down. Follow the direction of the small arrow symbol on the back of the remote.

lettice_0-1749055095025.jpeg

 

The remote cover can at first be stiff, it seems to loosen up over time.

Try lying the remote face down on a cushion, towel or face down in your hand  and push the back away from you.

 

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This message was authored by: Linda153

Re: Can’t get the back off of sky glass remote to change batteries. Have tried everything

Thank you. It just won't budge 🤷‍♀️

This message was authored by: lettice

Re: Can’t get the back off of sky glass remote to change batteries. Have tried everything

Posted by a Superuser, not a Sky employee. Find out more

@Linda153 wrote:

Thank you. It just won't budge 🤷‍♀️


Other suggestions in the past are using some form of rubber or kitchen gloves to hold remoe face down in one glove hand and slide  cover with the other.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
This message was authored by: Anonymous

Re: Can’t get the back off of sky glass remote to change batteries. Have tried everything

@Linda153 Try using more pressure. It is difficult but it will move eventually. We've all faced that struggle! 

This message was authored by: Jporch316

Re: Can’t get the back off of sky glass remote to change batteries. Have tried everything

Posted by a Superuser, not a Sky employee. Find out more

@Linda153 

 

Absolutely a pain to get the back off !

 

weirdly though every time I've dropped my remote on the floor the back has come off instantly 😂

 

im not suggesting that as a method though .....

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
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