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Discussion topic: Can’t get my programmes to load when I go onto tv guide it says programme is loading but it doesn’tn

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This message was authored by Gailywailly This message was authored by: Gailywailly

Can’t get my programmes to load when I go onto tv guide it says programme is loading but it doesn’tn

Tv programmes won't load on sky glass There is not a Wi fi issue as I have reset it several time s 

why won't my programmes load on the tv guide 

grateful for any help 

thanks 

 

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Can’t get my programmes to load when I go onto tv guide it says programme is loading but it does

Posted by a Superuser, not a Sky employee. Find out more

@Gailywailly have you rebooted the sky device? You need to turn it off at the plug for at least 30 seconds before turning it back on?

 

If that doesn't fix it, can you open Netflix, go to Get Help and then Check Your Network., This will tell you the download speed the device is getting. 



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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