Can’t enter postcode

[SamanthaMcG]

When ever I try to log in to online profile or the app it doesn't do anything after I put in my post code the continue box greys out and then comes back on. How can I sort this? I have attempted a few days now and tried uninstalling app and reinstalling also changed password 

[Mr+Flibbles+86]

Hi there @SamanthaMcG , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @SamanthaMcG 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.