Discussion topic: Can't connect to router
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Message posted on 30 Aug 2025 04:08 PM
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Can't connect to router
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Message posted on 30 Aug 2025 04:28 PM
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Re: Can't connect to router
Hi @Bettyb65 and welcome to the forum. You don't mention if this is on initial setup or if it used to be OK but has simply lost connection and your having problems re-establishing connection.
When I have lost connection I find the following procedure gets working correctly again.
Put your Glass into Standby and then unplug both your Glass TV and router. Leave for a couple of minutes and then plug your router back in and wait for it to finish rebooting. Once it has rebooted plug your glass TV back in and when that has also rebooted it should have reconnected to the internet
If that doesn't resolve the issue then have a look at the following links to see if they help:
https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm
https://www.sky.com/help/articles/connect-devices-to-broadband-start
If my post has solved your issue please mark as an "Answer" as it helps others identify the solution
If it has helped please give it a "Like"
Message posted on 30 Aug 2025 06:44 PM
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Re: Can't connect to router
Hi @Bettyb65
Your not an EE customer by any chance?
MikeAlanR
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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