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Discussion topic: Broadband

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This message was authored by: Collin31

Message posted on ‎03 May 2025 06:48 PM

Broadband

I cannot connect my Sky glass i have tried all the trouble shooting and it still saying status not connected, I turned my box off 3 - 4 times . I have 4 green lights however connecting to broadband router keeps checking and connection to Internet is still crossed. There was a loss of connections about 16.15 today a couple of times I don't know why .

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Superuser
This message was authored by: mikealanr

Message posted on ‎03 May 2025 07:21 PM

Re: Broadband

Posted by a Superuser, not a Sky employee. Find out more

Hi @Collin31 

 

Try resetting your connection in the glass settings as described here: https://www.sky.com/help/articles/sky-glass-no-internet-connection-osm

 

Then power your glass off at the mains for a few minutes as well.as your router. Power the router back on and wait for internet connectivity to be restored and try connecting your glass again.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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