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Discussion topic: Box keeps dropping out
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This message was authored by: Streetco
Message posted on 23 Nov 2025 08:17 PM
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Box keeps dropping out
Channel keeps dropping out
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This message was authored by: mikealanr
Posted by a Superuser, not a Sky employee.
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Message posted on 23 Nov 2025 08:30 PM
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Re: Box keeps dropping out
Hi @Streetco
We are fellow customers not sky and know nothing about you. Is this a new set up? Has it worked previously? Who is your ISP? What speed are you getting on your puck (check via netflix). What have you attempted so far? Please provide more information.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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