Bluetooth detection problem

[Stewpot28]

Until yesterday my bluetooth headphones were working fine with my sky Glass TV, and are still working with my Galaxy tablet but since this morning the TV can no longer detect them and when asked to add a new device they still can't be found.

I contacted techinical services and all they could suggest was to turn the set on and off. I have done this with no success. As I am hard of hearinga nd neeed the headphones then without them I will in all probability have to cancel with Sky as I am not going to pay for something I can't hear.

Any help would be appreciated

[SpaceSparkie]

Hi @Stewpot28 

Sorry to hear you are having this issue. Have you removed the device first then try to add it again? If so what happens? 

Also it may be helpful to contact our Accessibility team here as they may be able to provide futher help with this. 

[Stewpot28]

Hi Sarah

I did remove the device but since then the TV can no longer detect it, it just keeps searching for a couple of minutes follwed by the 'Your device cannot be found'. It's very frustrating as this is totally unexplainable.

I will try the accesibilty team and see what can be suggestted.

Stuart

[Jimmythefish]

my sky glass keeps losing contact with the router and you have to mess around to get the programs back I phoned them and was told they had a problem with the tvs and they have been working on it since july 2025

[Stewpot28]

I have not got any further. I just keep getting advised to 'Turn off the set'. It's a waste of time and therefore pointless me trying to watch any TV at all.

[Stewpot28 · Accepted solution]

I have been handed the solution by a very helpful sky employee at my local Sky Hub. It was just a app refresh. Now why couldn't Technical services told me that? When I described the problem, the operator there said it ws related to my mobile!, what rubbish.