Hi @Gerrard752
Try a restart in the first instance. You can do this in Settings > System Management > Restart Device.
If this is happing after reboot, we will need more information for the community to assist such as your ISP, connection speed, has it every worked etc as we are fellow subscribers not Sky support we don't know anything about your set up. Sky recommend a minimum speed 25Mbps for HD and 30Mbps for UHD.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
