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Discussion topic: Blue lines running down my sky glass

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This message was authored by Leanne106 This message was authored by: Leanne106

Blue lines running down my sky glass

Has anyone had this issue iv tried everythink, rest the picture settings just keeps coming back every few days
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This message was authored by Mister_Dalek This message was authored by: Mister_Dalek

Re: Blue lines running down my sky glass


@Leanne106 wrote:
Has anyone had this issue iv tried everythink, rest the picture settings just keeps coming back every few days

If a full reboot (turn the TV off at the wall for a minute then power back on) doesn't clear it then you'll need to ring Sky and request a replacement, if you are still within your 2 warranty. 

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Blue lines running down my sky glass

Posted by a Superuser, not a Sky employee. Find out more

Hi @Leanne106  I had something similar about 18 months ago when my Sky Glass suddenly developed a vertical 2in wide dark grey stripe.  A normal reboot (as explained above by @Mister_Dalek ) didn't help so I left the TV  unplugged overnight and the line disappeared and luckily it never came back.  Give it a try but if it doesn't resolve the issue or if it keeps coming back you should call Sky for additional troubleshooting and if necessary a replacement TV (assuming it is still within its 24 month warranty).

 

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