Hi @lizm1960
You will need to provide more information. Does this keep happening? Is it a new set up or was it working previously? Who is your ISP? Do you meet the minimum speed requirements of 25Mbps for HD and 30Mbps for UHD?
Have you tried powering off at the mains for a few minutes in the first instance?
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
