Battery exploded in remote

[LByrne1999]

Hi,

there is a couple of people already posted (sorry for being repetitive, but I saw sky did something for those who posted.

last night the battery in my sky glass exploded causing the circuit in the remote to break meaning I can't use my sky glass.

can someone sort this for me from sky 

thanks

[mikealanr · Accepted solution]

Hi @LByrne1999 

We are all customers here, your not talking directly to Sky. You have a few options:

1) You can order a replacement from Amazon: https://www.sky.com/help/articles/damaged-or-lost-sky-glass-remote

2) You can order a replacement from Sky under warranty: https://www.sky.com/help/forms/streaming-tv-remote

3) Or you can call Sky Customer Service to order a replacement.

In the meantime, if you still have any Sky Q kit, you can pair your Q remote.

Hope this helps

MikeAlanR

[MarkGoldsmith]

I'd advised against buying your own from Amazon, as you ar then just purchasing another remote that is prone to the battery explosion issue.

The remotes are fully covered by Sky, so i'd suggest ordering the replacement remote via the form provided (https://www.sky.com/help/forms/streaming-tv-remote), particularly as a result of this issue.

Normally the new remote is received within a couple of days.

[Exiled-in-HH]

No one should buy a Sky Glass TV or Sky Puck remote unless they want an extra remote😉

The remotes are Sky's property and a defective remote should be replaced by Sky and it is now very easy to obtain a replacement🤔