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This discussion topic has been answered Discussion topic: Apps not working properly

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This message was authored by: Shazer

Apps not working properly

On every app I've got ie Netflix and YouTube and I player , it is like it's in slow motion with picture and speaking 


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This message was authored by: MarkGoldsmith Answer

Re: Apps not working properly

Posted by a Superuser, not a Sky employee. Find out more

@Shazer wrote:

Sky glass 


@Shazer Have you tried rebooting the Glass?

 

1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.

Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.

Sky Stream, Sky Glass Air and Sky Broadband customer

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This message was authored by: caesarome

Re: Apps not working properly

Posted by a Superuser, not a Sky employee. Find out more

@Shazer 

Is this on Sky Q, Glass or Stream ?

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This message was authored by: Shazer

Re: Apps not working properly

Sky glass 

This message was authored by: MarkGoldsmith Answer

Re: Apps not working properly

Posted by a Superuser, not a Sky employee. Find out more

@Shazer wrote:

Sky glass 


@Shazer Have you tried rebooting the Glass?

 

1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.

Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here

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This message was authored by: Shazer

Re: Apps not working properly

Yes thankyou that's what I done . 
working fine now 👍

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