Just wanted to say thanks to the gentleman who helped me today with broadband issues. It started on a chat and then he phoned me to ensure he understood the issues I was experiencing. On the chat he gave his name as Dale and during the call he apologised for having to leave me on hold while he asked his manager a question, but he explained he was new to the job. Well, from my perspective there was no need to apologise - as he's doing a great job: polite, intelligent and aiming to please - just what you want from customer services. I had thought at the end of the chat there would be the opportunity to provide feedback (which I've seen before) but I accidentally shut down the window so I may have missed it.
Thanks again,
Kyle
