Thanks to Sky Glass Resolution Team

[DanielleD11]

Special thanks to Tracy from Sky Glass Resolution Team for fixing the issue with the mix up of mine and my dads SkyIDs. After spending 2 hours on the phone last week with no real follow up, and again being passed around the houses when I had to follow up myself the second time. Tracy at SkyB Livingston called back as promised with a solution.

[Kelsingra]

Hi @DanielleD11 

  

Thank you for your post and sharing your experience with Sky. We have sent your thanks onto the staff member and their manager.  

  

Thanks 

Fanni

Community Moderator