Hi,
Really need to place on record the brilliant efforts of the sky engineer Tony who sorted out our problem on Wednesday morning. He was incredibly knowledgable and explained the problem so that even an idiot like me could understand. He solved the problem without any dramas at all. I was considering cancelling my contract with Sky when it expires, (particularly following the painful process of reporting the fault). Tony has given me reassurance that Sky are still capable of delivering quality customer service. He is a true credit to the company.
