Hi, my name is Katie and I'm writing this on behalf of my dad who is 76. My dads phone line and internet went down on Monday and we couldn't get hold of him in these worrying times. Eventually I had to go round there to try and help, I spoke to 4 people to help and all were absolutely fantastic. I especially have praise for Julie Murray who went above and beyond to help my dad and me, nothing was to much trouble! I found Julie had an amazing attitude and was so bubbly and friendly, Julie chased an engineer up for us that was over a week away, not happy with leaving my dad that long with no contact (even though we accepted it), Julie wouldn't leave my dad that long and called me tonight saying she got someone to come out in 3 days! I was blown away by her caring about my dad and that she contacted me to inform me of everything going on. I really don't have enough praise for this woman, Julie you are a true gem and I personally thank you x @JulieMurray
