How to send Thanks to Sky

[Anonymous]

Dear sky,

 Yesterday i made an enquiry about my bill. I was put through to Grace who had a lack of empathy and had no interest to keep us as customers when I stated that we was looking for a new deal as we couldn’t afford the price increase after our current one ended. Surely you would be more understand during these times. I asked if there’s anything that could be done she unenthusiastically offered to take £1 off the price increase. After feeling like I was about to close my account Grace put me through to Steven. I would just like to say Steven was absolutely amazing couldn’t be more polite, helpful and kind. It was so refreshing to be spoke to like a human and for that I hope he gets recognised from high up management for his excellent customer service. He is the only reason we are still customers.
Thankyou for taking the time to read this message. if there is another way to pass the message along  I am happy to do so.