Hello,
Hoping you're able to pass thanks to the lovely man I spoke to earlier! I didn't catch his name, but would appreciate if you could find out based on the time of my call etc. I rang up to remove an item from my Sky package and he was fab! So friendly and pleasant, asked why I wanted to downgrade without being pushy or trying to get me to keep it. We had a nice general chat whilst he was working on my request and I just thought his customer service was absolutely brill!
Please get in touch for more info as I really would like him to know he's doing a fab job 🙂
