I spoke to a lovely call handler today who dealt with my complaint. gutted that I never got her name but I'm hoping that you'll still be able to pass on this feedback! i made the complaint in panic due to a mix up of information, but the person I spoke to really eased my worry and completely reassured me. she was knowledgeable and even gave me some tips on how to ensure I'm being vigilant with security online. she mentioned that she is working from home - which I think, given the current situation just shows her loyalty and the fact she is still putting your customers at the forefront of her mind is really admirable. amazing customer service, really happy with the outcome.
