This morning I had a long conversation ( not just about the job) with Kerry Ann or Kerry Anne in disconnections.She was so lovely and very helpful and I must apologise to her because I had to end the call quite abruptly.I did not get a text to give my thoughts on my experience with her so looked and found this way.Good idea who ever thought of it.We are always quick to complain but usually not so quick to thank a good service.There are lots of other companies to choose from these days so a helpful friendly voice can make the difference as to whether a person stays with a company,even after many years of loyalty.Again many thanks and I do hope she gets this feedback along with her boss.
Regards Susan.
