Thank you so much to Ash that I spoke to today at 14:15 for a good long time, I think she was from the West of Scotland judging by her accent. She managed to get my services merged and drop my monthly household bills a bit as well. Good going when I was actually thinking of cancelling the t.v. package due to being made redundant, the savings are only a little away from the money I'd have saved by cancelling the T.V as planned.
Her attitude was excellent and she also chatted away candidly but without it feeling like it was part of the sales technique. Best customer service rep I've been in the phone to in a long time!
Cheers
Dougie
