I have had a significant issue relating to Sky Broadband, which I will not go into here, save to say that it has been on-going since February 2021, and I almost left Sky because of it after a 17 year custom. My biggest gripe is around the sheer number of Sky customer service representatives I spoke to who promised to take ownership of my case, and then let me down by not following up with the issue. I became so incredibly exasperated having to explain the situation from scratch to so many different Sky representatives, time and time again. That is until I got through to Mark Mullan @mmn42. Mark is hands-down, no contest whatsoever the most helpful, friendly and professional person I have ever spoken to from Sky in all my years as a customer. Mark did exactly what he said he was going to do, he took ownership of my case and got back to me on the many occasions he had said he was going to. He persevered relentlessly with efforts to resolve the problem and ensured that I was compensated accordingly for the time I had spent speaking to so many of his colleagues over the months. Mark Mullan went above and beyond for me. He is someone who truly understands the importance of ensuring the customer feels understood and listened to - a lesson many of his colleagues would benefit from - and is genuinely the only reason why I remain a Sky customer.
I very much hope that Mark Mullan @mmn42 will be commended by Sky for his extremely hard and valuable work.
Thank you SO much for your help, Mark, and for single-handedly restoring my faith in Sky's customer service.
Yours sincerely,
Jonny Persoff
