Hi,
I called yesterday asking for advice regarding a swap on a mobile phone I spoke to one gentleman who didn't seem to understand the question I was asking after 25 minutes I asked to be put through to someone else. He put me through to the swap team and I spoke to a brilliant girl called Elle (she had a Newcastle accent) she was absolutely amazing and answered every question I asked she was very professional but also chatty and friendly she sorted out everything I needed and I ended up coming away swapping 3 phones. I have worked in a call centre myself and am aware that more often than not the bad feedback gets fed back more than the good and I just wanted to let you know how helpful this lady actually was, she is a credit to the swap team and she deserves the acknowledgment. I hope you can find out who she is and pass this on. Thanks
