We have been trying to clear up a problem with Sky Cinema being added to our package without permission. Our first telephone call was made to Sky at end of March. Our request was noted and we were advised to ring back On 12th April to check this had been sorted.
after a lengthy wait the phone was answered by one of the call handlers. We explained (again) what we needed help with even though the notes were there on the system for call handler to read. Unfortunately this call handler did not know how to sort out getting items removed from our package. We asked her to transfer us to someone who could help. After another lengthy wait the phone was answered by Amanda. Amanda had read the notes and after speaking to her manager immediately sorted out our package reducing our bill to a more manageable amount. Amanda was helpful and knowledgeable and we wanted to pass on our thanks to her. Paul and Roberta Garrison
