I would like you to pass on my big thanks to Brian in your Cardiff office!
I had been trying to get my request to take up a special offer of Broadband and TV advertised for BA Executive Club members. Unfortunately, no one I spoke to over the course of several phone calls on several days to Sky had heard of the offer despite my providing details of the webpage address. In all, I probably spent over three hours either call waiting, speaking to various individuals and being transferred, probably about 6 or 7 times, to no avail.
This is a very long story cut short so, anyway, I was, in the end, transferred to Brian who fully resolved the issues for me. He was very patient, took ownership of the problem to resolution and is a credit to Sky. I hope he is recognised as such! Can I also pass on my thanks to the individual who identified the difficulty I was in and eventually transferred my call to Brian (with minimal waiting time!), sorry, I don't recall his name properly (Vivek?).
thanks Brian!
From A Jones **postcode removed**
