Having experienced a few hiccups with sky I wrote a letter of complaint and quickly received a telephone call from a lovely lady called Sandra Jenkings. She was kind, compassionate and listened calmly to everything I said. Sandra searched for a better deal at a more affordable price and rang me later in the day to inform me that she had found something. I cannot have asked for a better person to handle my complaint and I cried tears of happiness when the call had ended. Another surprise arrived through the post, along with yet more tears from me. One ladies kindness brought long needed joy to our family after a difficult few months and our faith in humanity has now been restored. Thank you so so much from the bottom of my heart. Sandra, I sulute you!
