HI.
I recently used your online chat service to cancel my sky order and was dreading it. I have done this many times before with Sky and other companies and usually hate every minute.
However... I was met by Thomas who shared a lot of the same interests as myself and we chatted about the Sky account as well as our shared interests in gaming and i actually enjoyed the experience.
Please pass on my Thanks to Thomas as i was unable to complete the questionaire after the chat and i would like him to be acknowledged for making it less traumatic. Oh... and he persuaded me to renew my Whole package 😄
Regards
Dave.