Hello everyone. I'm going to post my leaving message on the VM community in a bit, (not posted here as this is a feednfee thread for Sky, posted on the SkyQ board) to highlight what sort of service level causes a customer to jump ship. Until now I've been semi loyal to VM with only 2 years of using Sky between 2007 and 2018 with VM taking my custom for every year otherwise.
However, multiple issues, leading to a formal complaint that hasn't been even properly addressed by the team who I complained to has led to this.
However, neagtives out of the way, I'd like to open with some praise.
The call handler who welcomed me to Sky, called back when they said they were going to (VM take note!) and treated me with care and listened to a pretty specific set of requirements and even promised to take the issue higher unprompted.
As my Sky Account is now to be linked to the upcoming account, if the forum team here want to trace this back to the handler and give positive feedback to their managers, please do so.
