Re: How To Send Thanks To Sky - Status changed to: Mission Accomplished

[Anonymous]

I recieved absolutely incedible customer service from a member of your staff, John Tait who I beleive is based in Falkirk or a surrounding area.  I had recieved poor service - my broadband not turning on when it was supposed to and the soonest I was able to get an engineer out to see about this was almost a week later (baring in mind I had already waited two weeks for the initial turn on date).  I called to discuss my bill in light of this - and waited for around 40 minutes before I was even able to speak to somebody on the phone.  This member of staff then proceded to tell me my bill was almost double what I should have been paying.  As you can imagine by this point I was absolutely infuriated and extremely frustrated and asked to speak to a manager.

Within the minute I was passed on to John I had completely calmed down - and in fact he actually somehow was able to make me laugh on the other end of the call.  He instantly made me feel reassured and like he was going to deal with my issue.  He calmly explained and broke down every aspect of my bill.  He empathised with me and understood how frustrated I was and apologised for the service I had recieved.  He was an absolute pleasure to talk to on the phone and has completely changed my perception of Sky services.  I have since told all of my friends, family and work colleagues about the problems I was having with Sky however I have now shared with everyone I know how briliant this member of the Sky team was in helping me to resolve this issue.  In my opinion John should be an example to all sky customer service staff on how to deal with customers.  It is not only the best customer service I have recieved with Sky, but the best customer service I have recieved in any form from any organisation.  He had a cracking sense of humour and went above and beyond in his role.  I could not believe how much he was able to change my attitude within seconds! I feel he deserves enormous credit from the company. for this.