Hi
I would like to say a massive thank you to the amazing Joanne in the broadband retention team who started a few weeks ago. Her patience and kindness has helped me to stay with Sky for another year. I was about to leave Sky this afternoon but with her help in meeting my needs and finding a package that was suitable for my household, she has just saved one of your loyal customer. This was her first big phone case that she has dealt with having spoken to her over 1.5 hrs on the phone and she did an excellent job exceeding my expectations. Her customer service skills were exceptional and she is a great asset to the Sky team. She is a rising star!! We need more customer service like Joanne!! THANK YOU SO MUCH JOANNE!!! 
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