I Just spoke to someone called Mark in the broadband cancellations department. I must say he was extremely helpful and an absolute delight to talk to. He is an asset to your team. I recently find myself in a position of having to talk to lots of CS teams from different companies, this is the best CS I have recieved in a long time. Not only did Mark help me sort out a better deal, he also introduced me to sky pay monthly contracts and was very patient while I tried to find out whether it was possible for me to change contracts yet. I hope this feedback gets passed on to him and he is rewarded somehow for his excellent phone manner and CS skills. Best wishes, Victoria.
