I have just got off the phone to Barry and was compelled to say thank you. I wanted to downgrade my broadband as fibre was not working in my property as I live to far away from the exchange. Barry was quick to understand the problem and without hesitation, downgraded me, refunded the installation charge and provided me with a discount off my broadband and line rental for the next 12 months. There is a reason I am loyal to Sky, and that is because not only do you provide great service but you show loyality in return to your customers. Thank you Barry, you're a star!