Hello,
I contacted the retention team today as my intro offer was ending and I wasn't able to afford the new price and was really impressed with the service I recieved. His name was Usman and he could not have been more friendly and helpful and I'm so happy with the new deal he managed to arrange for me.
I tried to put all of this in the survey at the end but I think it crashed and didn't submit. Please can this be passed onto Usman and his manager?
Thanks,
Amy
