Just wanted to write a quick note to say how impressed we have been with Lav and how he handled our issues. I never usually like going to customer services etc., as I always feel like they waste my time and don't really care about our problem. However, Lav was so patient and understanding and it really felt like he actually wanted to help and wasn't rushing to get off the phone. Another thing to note was that he actually called me back when he said he would, which is a rarity in this industry. Lav managed to get us our best deal, whilst remaining efficient, positive and very professional - he's an asset to Sky!!