I spoke with Ellie on 30th March between 10–11am regarding an issue with our router, and I just wanted to say how absolutely fantastic she was.
From the moment the call started, Ellie was calm, patient, and incredibly easy to talk to. She walked us through the issue step by step in a way that was clear and reassuring, and had everything resolved so quickly and efficiently – completely stress-free.
What really stood out was her excellent people skills. She was friendly, personable, and genuinely seemed to care about helping us, which made a huge difference to the overall experience.
On top of resolving our issue, Ellie also went above and beyond by reviewing our account and letting us know our contract with Sky was ending. She talked us through our options and secured us an amazing deal, including Sky Sports – which, as you can imagine, has made my fiancé very happy!
Ellie is a real credit to the team. Thank you for such outstanding service – it turned what could have been a frustrating call into a genuinely positive experience.
