I spoke with Michelle in the loyalty team by accident (looking to speak to a manager regarding a big problem) and I have to say it was the best accident as Michelle was amazing from the first call on Thursday. She went above and beyond as she knew what the problem was but admitted she did not know how to resolve it. Michelle said she would refer to a higher department that do not take calls, she arranged a time between 11am and 12pm on Minday to call me back. Michelle called me at 11.01am with a resolution to my problem. I have been blown away with the outstanding customer service from Michelle, she is a credit to your company and could easily train staff on customer service skills. Thank you Michelle, you are a STAR
