Hi,
I needed some help today to unlock my account, the man in customer service who spoke with me was extremely helpful, very kind and reassuring. Upon hearing of my mental health issues and the low mood I was in he was very understanding and emphathetic, he encouraged me to talk to people about how I feel. I felt so much better after hearing his kind and thoughtful words and to say I am in a better mood than I was half an hour ago would be an absolute understatement! He also helped me sort my locked account which was very small compared to how much he improved my mood. I wanted to give him positive feedback regarding his service to show my immeasurable gratitude but unfortunately I think I ended the call too soon and I don't remember his name 😞 The call began at 17:40, and lasted 25 minutes, my phone number ends in 6418, if someone from the Sky Customer service team could pass this message on to management so he could be acknowledged in some way please do.
Thank you very much,
Darcy Forrester
