October 2020 obtained Applie SE2020 for myself and wife
Witihn week had no end of trouble with call drops, signal issues, etc
Had total run around for three months trying to get resolution
Eventually ended up with Brian Stokoe Emplyee Number: BRS11
He took over our case and went 150% out of his way to listen to our case, look after us and ensure a resolution was found
We wish to offer a very grateful thanks for his dedication to customer service and if you have any internal recognition, lik eemployee of the month or suchlike, would like to recommend him highly for such an award, he very much deservies it
Thanks again Brain for all your help and understanding, we wouldn't have got a resolution without you
