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Discussion topic: Website crashing

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This message was authored by: Tania30

Website crashing

I've been trying to buy a laptop for the past 24 hours but every time I try to check out the website crashes and says technical error. I've tried different devices and clearing cookies but it doesn't work. Anyone else experiencing this or know what to do?

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This message was authored by: Annie+UK

Re: Website crashing

Posted by a Superuser, not a Sky employee. Find out more

Have you tried:

 

  • Running in a private window
  • Running with all addons disabled
I am NeurodivergentMy Sky FAQs: Go Stream Glass Plus
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This message was authored by: Tania30

Re: Website crashing

Yes I've tried both and still does not work. Very frustrating. 

This message was authored by: Annie+UK

Re: Website crashing

Posted by a Superuser, not a Sky employee. Find out more

Are you using a VPN?

I am NeurodivergentMy Sky FAQs: Go Stream Glass Plus
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This message was authored by: Tania30

Re: Website crashing

No I'm not do I need to be? 

This message was authored by: Annie+UK

Re: Website crashing

Posted by a Superuser, not a Sky employee. Find out more

No, VPN cause issues with Sky

 

You could try using mobile internet on a phone/tablet to bypass your home broadband

I am NeurodivergentMy Sky FAQs: Go Stream Glass Plus
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This message was authored by: Tania30

Re: Website crashing

Thanks, I've tried everything and it's still not working so I'm taking my money elsewhere. Thanks for your help!

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