Unable to get Sky VIP rewards

[SamBar92]

We're really sorry, but you can't join SKY VIP right now.

it could be because:

Your new to sky and your service aren't set up yet.

SKY VIP is'nt avalble with your package

Your a NOW TV customer.  it only works on SKY customers

Your're in your 31 day cancellation period

Your services are suspended due to a billing issue

 You work for sky

[caesarome · Accepted solution]

So do any of those apply then, how long have you been a Sky customer ?

[SamBar92]

Sorry the account is less than 31 days, I thought it was longer. Thank you and sorry.

[caesarome]

Does this apply then @SamBar92 

Your new to sky and your service aren't set up yet.

If not then get in touch with Sky support for help with this:

https://www.sky.com/help/articles/sky-vip-contact-us

[SamBar92]

I'll have to check it on the 26th as that's my 31 day period.

Thanks again.

[caesarome]

I think you are reading this wrong, there is no 31 day period for new customers as the 31 day period applies if you are cancelling Sky TV.

[Dogzbol]

None of these apply to me, any advice as I have tried the virtual assistant & just keep getting told all sky customers have been signed up to sky VIP. Not me apparently

[caesarome]

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@Dogzbol wrote:

Not me apparently

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What makes you say this, are you see the same screen as above ?

[Kasisi]

I get the same message when I go on the my sky app saying I am not eligible to join although I have had sky vip for about 5 years.

Dont know how this can be fixed

[Shellbell3]

Hi, I am having the same problem with Sky VIP, when i try and access the rewards I am offered it says I am not eligible? did you get yours sorted @Kasisi 

[Mazza629]

Hi I made a call to Sky today, I cannot access Sky VIP rewards, have deleted the app and reinstalled told this to Sky got no help what so ever have not been able to get on Sky VIP for months