Sky vip ballot

[JB106]

When trying to enter a ballot on Sky VIP it keeps saying my email adress is already registered and not allowing me to enter the ballot. I have tried deleting the app and reinstalling it and I still have the same issue.

[caesarome]

@JB106 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

[JB106]

Great. Thank you! 

[Greenfingers001]

Thanks for escalating this. We’ve sent @JB106  an invite to chat.

[JB106]

Not heard anything and not had a chat to invite so sent a separate message yesterday. No response as yet. 

[caesarome]

@JB106 

As you can see from the post above you @Greenfingers001 from Sky sent you the chat invite at 8.40 yesterday morning, you should see it in the form of a bubble at the bottom of this page, it will remain open until 8.40 on Friday morning.

[JB106]

I'm afraid I didn't see it when I logged in yesterday and it is now past 8.40. Can someone please contact me again? Thank you. 

[Lisa-P1987]

Hi there, I can see you have engaged with the chat now